DiscoverEcommerce Coffee Break – The Ecom Marketing & Sales PodcastHow To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)
How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

Update: 2025-08-25
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Description

In this episode, we explore why the post-purchase journey is the key to customer loyalty and repeat sales. 

From proactive updates to AI-powered personalization and smarter returns, you’ll learn simple ways to boost retention and create a wow experience after checkout.

Prashant Gupta, Co-Founder and CTO of ClickPost, shares how brands can turn order tracking and delivery into a revenue driver. 

Topics discussed in this episode:  

  • Why brands lose money by ignoring post-purchase. 
  • How the journey after checkout drives loyalty. 
  • What to do right after an order to reduce errors. 
  • How proactive updates cut support tickets. 
  • Why personalized tracking builds trust. 
  • How AI voice agents confirm and inform customers. 
  • What brands gain from ClickPost integrations. 
  • How AI stays on-brand with tone and persona. 
  • Why multilingual AI makes global growth easy. 
  • How personalized returns boost retention. 

Links & Resources 

Website: https://www.clickpost.ai/en-us
Shopify App Store: https://apps.shopify.com/partners/clickpost
LinkedIn: https://www.linkedin.com/in/prashant-gupta-clickpost/

Get access to more free resources by visiting the show notes at
https://tinyurl.com/5n8csmvw

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How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

How To Build A Resilient Post-Purchase Tech Stack — Prashant Gupta | Why Loyalty Is Built After Checkout, What To Fix Right After An Order, Why Tracking Builds Trust, How AI Confirms Orders, Why Returns Drive Retention, How ClickPost Works (#427)

Prashant Gupta